Risk Of Product:
All risk for the product passes to the customer upon collection or delivery.

Damage After Delivery/Collection:
Any damage that occurs after the product leaves their store or is delivered may, if fixable, be corrected by us at an additional cost to the customer.

Liability Limitations:
Platter box is not liable for any damage, loss, or delay that is outside of their direct control.

Allergens:
All products may contain allergens (including milk, wheat, nuts, and eggs) due to being prepared in a kitchen where these ingredients are commonplace. The customer is responsible for any adverse reactions to ingredients, and it is recommended to consult with the bakery before ordering if there are sensitivities.

Platter box strives to provide high-quality catering; however, due to the perishable nature of our products, the following terms apply:

No Cash Refunds:
Platter box does not issue cash refunds. Refunds are only considered if the service or product was not delivered at all.

Voucher-Based Returns:
In cases where a complaint is approved (e.g., the incorrect item was delivered), we will issue a voucher to be used for any order on our website.
Immediate orders cannot be refunded or cancelled.
Delivery fees are not refunded if u you choose to collect instead.

Defective or Incorrect Items:
If you receive an incorrect or defective platter, you must notify us via email at orders@bakedbynataleen.co.za or sales@bakedbynataleen.co.za within 48 hours of receiving the order. We will then inspect and assess the issue.

Cancellations made well in advance (e.g., 30 days) may be eligible for a refund, but this will be issued less any banking or merchant fees and admin fees incurred. Usually around 8%

Return Shipping: If an item must be physically returned, the customer is responsible for paying their own shipping costs. These costs are non-refundable and will be deducted from any credit if applicable.

Proof of Purchase: All claims must be accompanied by the original order details or receipt.

Order Placement Note: To ensure accuracy and avoid the need for returns, customers are encouraged to review all platter selections carefully before submitting an order. Platters should be ordered at least 48 hours (2 days) in advance. Kindly check date and time of pick up or delivery selected.

The exception to this is the sweet platter as it has only 5 bites per person.

Please remember these are cocktail bites, so 5 or 6 bites per person will not fill a person up. Best is to decide how many total bites per person you need for your event/ meal or snack.

Lets say, its replacing lunch and you need 6 savoury bites, 6 meaty bites and 5 sweet bites per person – then you would need to order 3 platters – savoury snack platter, meaty snack platter and a sweet platter- the size would depend on your number of people. If you are catering for 15 people then it is best to order a savoury and meaty and sweet platter for 18 people.

• All platters should be kept sealed and covered for freshness.
• Refrigerate platters if they will not be consumed within 2 hours of delivery/pick up.
• Platters must not be exposed to direct sunlight or excessive heat.
• Platters are best served at room temperature (not kept out longer than 2 hours @room temperature).
• For left overs- store in fridge for up to 2 days, however store each type and flavour separately. For example- keep sweet and meat separate. Please discard after 2 days.
• Dry goods-must not be stored in fridge- like crackers and breads.
• Platters cannot be re-heated and again refrigerated.
• Keep the bulk of your platters in the fridge and take out as required to fill up.